If you have questions about the warranty, returning goods with defects, replacing the goods, please read the information below.
The warranty period for the product is 30 (thirty) calendar days from the date of purchase of the product.
In accordance with paragraph 6 of Art. 5 of the Law of the Russian Federation "On Protection of Consumer Rights" (hereinafter referred to as the "Law"), the warranty period is the period during which, if a product is found to be deficient, the manufacturer (contractor), seller are obliged to satisfy the consumer’s requirements established by Articles 18 and 29 of the above The law.
In accordance with the above paragraph, the establishment of the warranty period is a right, not the obligation of the manufacturer (seller). The minimum warranty period for goods is not established by law.
In accordance with paragraph 1 of Art. 18 of the Law during the warranty period in case of defects in the product, if they were not agreed upon by the seller, the buyer has the right:
- Demand a replacement for a product of the same brand (of the same model and (or) article);
- Demand immediate immediate gratuitous elimination of defects in the goods or reimbursement of expenses for correction by the consumer or a third party;
- Demand a replacement for the same goods or another brand (model, article) with an appropriate conversion of the purchase price;
- Demand proportionate reductions in purchase price;
- Refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the buyer must return the goods with defects.
Dear customer, we draw your attention to the fact that the seller (manufacturer) will be able to satisfy your requirements only if you are not guilty of product defects (tearing, scuffing, scratches and other damage resulting from violation of the rules for use and storage of the product, warranty cases are not).
In accordance with paragraph 5 of Art. 18 of the Law and paragraph 1 of Art. 19 of the Law “In the event of a dispute about the causes of defects in the goods, the seller (manufacturer) is obliged to conduct an examination of the goods at his own expense” and “The consumer has the right to be present during the examination of the goods, and in case of disagreement with its results, challenge the conclusion of such an examination in court” if defects in the goods are discovered during the warranty period.
“If the examination revealed that its shortcomings arose as a result of circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), the costs of the examination, as well as the costs associated with its conduct for storage and transportation of goods.”
With respect to the goods for which the warranty period has been established, the seller (manufacturer) is liable for the defects of the goods if he does not prove that they arose after the transfer of the goods to the consumer due to a violation by the consumer of the rules for the use, storage or transportation of goods, the actions of third parties or force majeure.
In accordance with paragraph 5 of Art. 19 of the Law in cases where “the warranty period is less than two years and the defects of the goods were discovered by the consumer after the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in article 18 of the Law, if he proves that the defects of the goods occurred before its transfer to the consumer or for reasons arising up to this point. "
Thus, in the case of claims against the seller regarding the goods after the expiration of the warranty period, the burden of proof of the causes of the defects of the goods lies with the buyer.
In accordance with Art. 22 of the Law of the consumer’s demand for a commensurate reduction in the purchase price of the goods, reimbursement of expenses for the correction of defects in the goods by the consumer or a third party, the return of the amount paid for the goods, as well as the claim for compensation for losses incurred to the consumer as a result of the sale of goods of inadequate quality or the provision of inappropriate information about the goods are subject to satisfaction by the seller (manufacturer) within ten days from the date of presentation of the corresponding requirement.
For components and components (accessories), the warranty is set to one year. Cases with yellowing, oxidation, and the appearance of rust are not considered warranty. The warranty applies only to the performance of components.
Also, the seller (manufacturer) offers the buyer the opportunity to repair the goods after the warranty period. This repair is at the buyer's expense.